APPLICATION MAINTENANCE
FDS Developments Ltd has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests.
This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organisations depending on the criticality of the requests.
- Requests management
- Management of incidents
- Processing of requests
- Work around
- Resolution
- Root cause analysis
Our application maintenance services deliver:
- Reduction in TCO (Total cost of ownership)
- Drive continuous improvements in quality of services Improve applications stability
- Reduce support costs thereby enabling more avenues to invest in our client’s business strategic
- IT initiatives Delivered product quality Improve the productivity thus reducing the cost of maintenance
- Provide consultancy on the disposition plans for the applications
- Transform
- Retire
- Consolidate
- Replace
- Track the SLAs norms using web tools which are transparent even to our customers
